Frequently Asked Questions

FAQ:

Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please email us if you want to check on specific items.

Will my item look exactly like the picture?
LongIslandClocks.com makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.

Is is safe to order online?
Absolutely! Your Order can be completed online by simply clicking the "Add To Cart" button next to the item you wish to order. The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you feel more comfortable you may phone or fax your order. However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.

How can I pay for my order?
LongIslandClocks.com accepts Discover, Visa, MasterCard, American Express, checks or money orders. Your credit card will be charged within 7 days of placing your order.

How do I pay by personal check or money order?
LongIslandClocks.com accepts Money Orders, personal & business checks. All Checks must clear before merchandise will be shipped.

Do you charge sales tax?
There is no sales tax collected on any order shipped outside of New York. LongIslandClocks.com will collect the appropriate sales tax for orders shipped within NY State. This will be added to your final total when placing your order. Tax Exempt Organizations should fax resale certificates after placing your order

How much is shipping?
We provide free shipping within the 48 US contiguous states. Shipping to Canada is additional. Canadian orders may be subject to border taxes and import fee's at the customers expense & responsibility. We do not ship outside the U.S or Canada.

How long will it take to receive my order?
In Stock items usually ship within 5 to 7 days. Arrival time is generally 1 to 2 weeks. Since Inventory changes frequently we will provide an estimated ship date when you place your order. We will send you tracking numbers via e-mail as soon as they are available.

How will you ship my order?
We ship UPS Ground for most items. Oversize items or multiple quantity orders will ship via Truck. Customer must be present to inspect, accept and sign for their delivery. Some NY orders ship via our own delivery service. Please note unless specifically noted as "Inside Delivery" trucking orders will be curb side delivery & you should expect to have help available on delivery. Inside delivery is available for an additional fee, please contact us if you require inside delivery.

What about delivery confirmation?
We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. You will usually receive a phone call for large items that ship via Truck to work out shipping details.

What about international delivery?
We currently ship throughout the United States and Most of Canada. We generally do not ship to Hawaii, Alaska, or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Please contact us directly for more information. Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.

How does the 30-Day Lowest Price Guarantee Work?
We are confident you will find we have the lowest Internet prices. However, if you happen to come across a lower price online for the exact same item, we will beat it. The price will be determined by the final delivered price including shipping and sales tax if applicable. We reserve the right to check & verify the advertised price.

What is the cancellation policy?
Orders may be canceled as long as they have not shipped out. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Specials orders are defined as any order where a fabric, size, color or customization was selected. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Special orders can only be canceled within 3 days of the purchase and are nonrefundable.